Create a Legacy of Healing

The Disconnect Between Vision and Reality

You've put immense effort into building a model of care that's effective and compassionate to create meaningful change for your clients. You’ve built programs with integrity and a clear therapeutic intent. But what happens when the physical space of your organisation quietly undermines your mission? It’s that subtle, un-measurable feeling that something is off, a sense of an environment working against your team and clients, not for them.

This creates a frustrating disconnect between the visionary care you deliver and the physical space that’s meant to support it. Imagine an environment that enables a unified team and provides the data to prove your value to the board, creating more ease and alignment in your work.

The Trauma-Informed Design Audit

What if you could turn your physical environment into a strategic asset?

Our Trauma-Informed Design Audit provides the data and evidence you need to align your space with your therapeutic intent. We move beyond surface appearances to reveal the hidden dynamics that impact your team and clients, giving you a clear, actionable blueprint for change.

This isn’t about aesthetics or trends; it's about integrity, transparency, and creating a space that works towards the same goals as you do.

How the Audit Works: An Evidence-Based Process

To make the invisible visible, we use our Hope Hierarchy™, a trauma-informed diagnostic lens grounded in neuroscience and environmental psychology. This structured, three-step process is designed to deliver a clear, measurable outcome you can share with your team and your board.

• Step 1: The Discovery Conversations: We begin by deeply listening to you, your team and your clients. We gather qualitative data about how the environment is experienced - emotionally, physically, and culturally, to uncover the subtle stressors and dynamics that can’t be seen on a floorplan.

• Step 2: The Hope Hierarchy™ Assessment: We apply our proprietary lens to systematically assess your space. We look for specific signals and stressors, from physiological factors like poor lighting to psychological ones like a lack of empowerment. This is where we identify what's helping and what's hindering your mission to provide a healing space.

• Step 3: The Strategic Blueprint: You receive a tailored, evidence-based report with clear, actionable design priorities. The result is a diagnostic tool that gives you the data and insights to make confident decisions, prove your impact, and foster a more unified, motivated team.

Data that Drives Change, Real-World Examples

Our audit provides the tangible insights you need to make powerful design shifts.

Case Study 1: Building Cultural Safety An audit revealed a well-meaning colour palette unintentionally alienated First Nations clients. By identifying this subtle signal, we provided a clear recommendation to shift to a locally-inspired palette. This insight reframed a simple aesthetic choice into a powerful moment of cultural congruence and respect, a measurable win for trust and community. Read more here >

Case Study 2: Unintentional Trauma Triggers We uncovered that toys, stored in plain sight, were serving as painful reminders for some clients who were experiencing separation from their children, making it harder for them to stay present in therapy. This discovery provided the evidence needed to make a strategic change, restoring a sense of psychological safety and demonstrating a deep commitment to client wellbeing. Read more here >

Our Offer

Pricing for the Trauma-Informed Design Audit starts from $3,990.

This initial investment covers the foundational deliverables of the audit. As a strategic partner, we understand that every organisation is unique. A fixed-fee pricing structure is determined after we have a deeper understanding of the scope, scale and complexity of your project.

Our Core Deliverables:

• Hope Hierarchy™ Analysis: A clear assessment using our diagnostic framework.

• Audit Report: A detailed breakdown of our findings.

• Strategic Blueprint: Actionable design priorities to align your space with your therapeutic goals.

The Trauma-Informed Design Audit Involves:

• Consultation with key stakeholders and users of the space, including:

  • CEO and senior staff

  • Key staff, including counselling and childcare team members

  • A representative group of your clients

• Physical environment evaluation (onsite visit)

• A prepared report highlighting design opportunities.

The TID Audit report recommends the trauma-informed design strategies required to create a space that optimises therapeutic outcomes.

Frequently Asked Questions

The Hope Hierarchy™

The Hope Hierarchy™ is our proprietary, trauma-informed framework, developed by Kylie Sandland, designed to create environments that actively support wellbeing, healing, and recovery. This innovative framework translates complex scientific understanding into actionable design strategies for organizations.

It comprises six distinct levels; Health, Safety, Calm, Connection, Empowerment, and ultimately, Hope, each addressing a critical stage of trauma recovery. By systematically applying these principles, organisations can optimise physical and psychological environments to regulate nervous systems, foster a sense of security and belonging, rebuild personal agency, and cultivate a credible sense of future possibility.

In essence, the Hope Hierarchy™ empowers organisations to design spaces that are not just aesthetically pleasing, but fundamentally restorative, enabling hope to emerge and thrive for individuals impacted by trauma.